Last updated: June 12, 2026
At 2Dscanner, we want our customers to feel confident when ordering our product online. If you are not satisfied with your purchase, you may return it within 14 calendar days from the day you receive it.
1. Return window
You have the right to request a return within 14 calendar days from the delivery date.
To start a return, please contact us at info@2dscanner.com and include your order number, your name, and the delivery country.
2. Returns from European Union countries
For customers located in European Union countries, where the return can be handled without customs procedures, 2Dscanner covers the return shipping cost.
After you contact us and confirm that you wish to return the product, we will arrange a pickup from your address with our transport partner.
There is no restocking fee.
3. Returns from countries outside the European Union
Customers located outside the European Union also have the right to request a return within 14 calendar days from delivery.
For returns from non-EU countries, the customer is responsible for arranging and paying the return shipment to us.
For this type of return, we strongly recommend using the national postal service with tracked shipping, whenever available. We do not recommend using express courier services such as DHL, FedEx, UPS, or similar services for customer returns, because they may create additional customs clearance, brokerage, or administrative charges.
Before sending the product back, please contact us so we can provide the correct return address and return instructions.
The parcel and customs declaration should clearly describe the shipment as:
“Returned goods to seller – customer return – no commercial sale.”
Customs duties, import taxes, brokerage fees, courier clearance fees, or any other customs-related charges cannot be refunded by 2Dscanner, because these charges are collected by customs authorities, postal operators, couriers, or local service providers, and not by us.
There is no restocking fee.
4. Condition of returned products
The product must be returned in good condition, without damage caused by misuse, impact, incorrect handling, or improper packaging during the return shipment.
The original cardboard shipping box is not required. You may use any suitable box, as long as the product is packed safely and securely.
The return package must include all accessories originally included with the product.
We recommend packing the product carefully and using protective material inside the box, so that it arrives safely.
5. Refunds
Once we receive and inspect the returned product, we will issue a refund to the original payment method.
Refunds are processed within 3 days after we receive the returned product, provided that the product has been returned in good condition and with all included accessories.
Depending on your bank, card provider, or payment service, it may take additional time for the refund to appear in your account.
6. Defective or damaged products
If the product arrives defective, damaged, or not as described, please contact us as soon as possible at info@2dscanner.com.
In such cases, we will review the issue and arrange the appropriate solution, such as repair, replacement, return, or refund, according to the applicable consumer protection rules.
For confirmed defective or incorrectly delivered products, 2Dscanner covers the necessary return shipping costs.
7. How to start a return
To request a return, please contact us at:
Please include:
- your order number,
- your full name,
- the delivery country,
- the reason for the return,
- photos of the product and package, if the product arrived damaged.
We will reply with the next steps and the correct return instructions within one business day.
A friendly note
We do not want our customers to feel stressed about the return deadline. If you are a little late, even on the 15th or 16th day after delivery, simply send us an email. We are flexible, and your return will still be accepted.